Shipping & Refund Policy


We use USPS for the majority of our shipping. For International Shipping as well.  However, FedEx or UPS will be used with our heavier products.


Returning Merchandise

If you are not satisfied with any 'unused' merchandise you buy from us, please let us know within 14 days of receipt. We will reply to your email with return instructions.

FeatherSmart is always concerned about your satisfaction.

 However, we regret that used bird toys and perches cannot be returned to us unless there is a defect in workmanship, in which case we will replace it with an identical product.

Please Note: Merchandise must be in new, resellable condition for a refund.
When your returned item is received, we’ll exchange it or refund the purchase price.